Privacy Policy

1. Introduction

BKH Group (ACN TBC) (“BKH Group”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with us, including through our website at bkhgroup.com.au, our enquiry processes and any other services we provide.

By using our services or providing your personal information to us, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect and hold the following types of personal information:

Via our website enquiry form:

• Contact details - your name, email address and phone number
• Company details - the name of your organisation where provided
• Enquiry details - the service you are interested in and your message

Via email, phone or project discussions:

• Project information - site details, programme requirements, drawings or specifications you choose to share
• Business information - ABN, ACN, company contacts and related commercial details where needed to respond to your enquiry

Automatically collected:

• Website usage data - IP address, browser type, pages visited and other analytics data collected through cookies and similar technologies

3. How We Collect Information

We collect personal information through the following means:

• Through our website - when you submit an enquiry via our online form
• Via email or phone - when you contact us or we respond about a project, hire request or capability enquiry
• From your representatives - such as a project manager, builder or consultant acting on your behalf
• From publicly available sources - where relevant to verifying business details for a commercial enquiry

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to enquiries about our formwork, concrete, scaffold, jumpform and hire services
• To prepare quotes, proposals and project communications
• To manage existing commercial relationships and project delivery
• To comply with our legal and regulatory obligations
• To improve our website, products and services
• To manage our business operations, including internal reporting
• To resolve disputes or enforce our agreements

5. Disclosure of Information

We may disclose your personal information to the following types of organisations:

• Service providers - including IT, hosting, email and document storage providers that help us operate our business
• Professional advisers - such as solicitors, insurers or accountants, where required
• Project partners - where needed to respond to or deliver a scoped package of works, and only as appropriate to the engagement
• Regulatory and government bodies - where required by law

We will not sell your personal information to third parties for marketing purposes. We do not disclose personal information to overseas recipients unless required by law or with your consent.

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include access controls, secure systems and staff awareness of privacy obligations.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

7. Access and Correction

You have the right to request access to the personal information we hold about you. You may also request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact our Privacy Officer using the details below. We will respond within a reasonable timeframe and in any case within 30 days as required by the APPs.

8. Complaints

If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint in writing with our Privacy Officer using the contact details below.

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make an access, correction or complaint request, please contact our Privacy Officer:

You may also wish to review our Terms of Service.